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Privacy Policy

Last updated: July 14, 2026

Folded Paper Hearts operates this website and online store. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• visit our website;

• purchase merchandise;

• join our email list;

• use a Folded Paper Hearts or Feature.fm music link;

• participate in a pre-save or future-save campaign;

• communicate with us;

• interact with our advertising or other online services.

Our Shopify store, Printful merchandise fulfillment, Mailchimp email marketing, Feature.fm music-marketing tools, and other service providers may process information on our behalf.

By using our website or voluntarily submitting personal information, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it separately.

1. Who We Are

For the purposes of this Privacy Policy, “Folded Paper Hearts,” “we,” “us,” and “our” refer to the Folded Paper Hearts creative project and online store.

Our store is based in Newfoundland and Labrador, Canada.

Questions or privacy requests may be directed to:

Folded Paper Hearts
Email: foldedpaperhearts01@gmail.com
Mailing address: [BUSINESS MAILING ADDRESS]

2. Personal Information We Collect

The information we collect depends on how you interact with us.

Contact Information

We may collect:

• name;

• email address;

• telephone number;

• billing address;

• shipping address;

• country, province, state, city, or postal code.

Order and Transaction Information

When you make a purchase, we may collect or receive:

• products viewed or purchased;

• order number;

• purchase date;

• payment status;

• transaction amount;

• selected currency;

• shipping method;

• fulfillment status;

• return, refund, replacement, or cancellation information;

• customer-support history.

Payment Information

Payments are processed through Shopify and its supported payment providers.

Folded Paper Hearts does not directly store complete credit-card or debit-card numbers. Payment providers may collect payment-card details, billing information, fraud-prevention information, and transaction records according to their own privacy practices.

Email, Pre-Save, and Fan Information

When you join our email list, use a Feature.fm smart link, participate in a music pre-save or future-save campaign, or connect a supported music service, we may collect or receive:

• email address;

• name, where provided;

• signup date;

• consent status;

• source of signup;

• campaign or acquisition name;

• acquisition source;

• preferred music service;

• pre-save or future-save status;

• country, city, or approximate location;

• music-link activity;

• email opens and clicks;

• campaign engagement;

• audience or fan-segment information;

• referral information.

Where a music service requires authorization, that authorization is handled through the applicable music service or Feature.fm. The information available to us depends on the permissions requested and approved during that process.

Communications

If you contact us, we may collect:

• the contents of your message;

• your email address or other contact details;

• order information;

• photographs submitted for damaged or incorrect merchandise claims;

• any other information you choose to provide.

Device and Website Information

When you visit our website or interact with our emails, links, or advertisements, we or our providers may automatically collect:

• IP address;

• browser type;

• device type;

• operating system;

• unique identifiers;

• referring website;

• pages viewed;

• links clicked;

• date and time of activity;

• approximate location;

• shopping-cart activity;

• cookie and similar technology data.

Social-Media and Third-Party Platform Information

If you interact with Folded Paper Hearts through TikTok, Instagram, YouTube, Facebook, Spotify, Apple Music, or another platform, we may receive information made available by that platform, such as:

• profile or username;

• comments;

• messages;

• engagement activity;

• referral source;

• campaign activity.

The amount of information available to us is controlled by your settings and the policies of the applicable platform.

3. How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

• place an order;

• join the email list;

• submit a form;

• contact customer support;

• participate in a pre-save campaign;

• provide information for a return or replacement claim.

Automatically

We may collect information through:

• cookies;

• pixels;

• tracking links;

• analytics technology;

• server logs;

• Shopify tools;

• email-performance tracking.

From Service Providers and Partners

We may receive information from providers such as:

• Shopify;

• Printful;

• Mailchimp;

• Feature.fm;

• payment processors;

• shipping carriers;

• analytics providers;

• advertising platforms;

• music-streaming services;

• social-media platforms.

4. How We Use Personal Information

We may use personal information for the following purposes.

Operating the Website and Store

We may use information to:

• provide and maintain the website;

• display products;

• manage customer accounts;

• remember preferences;

• maintain shopping carts;

• improve website functionality;

• troubleshoot technical issues.

Processing and Fulfilling Orders

We may use information to:

• process payments;

• confirm purchases;

• send orders to Printful;

• arrange production and shipment;

• send order and tracking notices;

• communicate about fulfillment;

• process returns, replacements, refunds, or claims;

• prevent duplicate or fraudulent transactions.

Email and Music Marketing

Where permitted by law and supported by the consent you provided, we may use information to:

• send welcome emails;

• announce music and releases;

• provide pre-save or release information;

• share behind-the-scenes updates;

• send project news;

• promote Folded Paper Hearts merchandise;

• provide relevant offers;

• invite fans to paid or free community experiences;

• manage subscriber preferences;

• measure email and campaign engagement.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to an order, payment, account, or customer-support request.

Pre-Save and Future-Save Campaigns

We may use information collected through Feature.fm or music-service connections to:

• process or record a pre-save or future-save action;

• identify the campaign or music platform associated with the action;

• deliver release information;

• understand campaign performance;

• create relevant audience segments;

• avoid sending repetitive pre-save requests where possible;

• improve future release campaigns.

Analytics and Improvement

We may use information to:

• measure website traffic;

• understand how visitors use the store;

• evaluate campaign effectiveness;

• analyze email clicks and engagement;

• understand which links, platforms, or campaigns generate signups;

• improve products, content, and marketing;

• detect technical problems.

Advertising

Subject to applicable law and your available privacy choices, we may use or disclose limited information to:

• measure advertisements;

• create or reach relevant audiences;

• retarget visitors who interacted with our website or music links;

• evaluate advertising performance;

• reduce irrelevant advertising.

Customer Support

We may use information to:

• answer questions;

• investigate shipping issues;

• review defective or incorrect products;

• communicate about orders;

• resolve disputes;

• respond to privacy requests.

Security and Fraud Prevention

We may use information to:

• authenticate transactions;

• protect accounts;

• identify suspicious activity;

• prevent fraud;

• protect the website and customers;

• enforce our policies;

• investigate misuse.

Legal and Regulatory Purposes

We may use or disclose information where reasonably necessary to:

• comply with applicable laws;

• respond to lawful requests;

• maintain tax and accounting records;

• establish or defend legal claims;

• enforce our Terms of Service;

• protect our legal rights or the rights of others.

5. Email Consent and Communication Preferences

We send promotional email only where we have an appropriate legal basis, including consent where required.

When you provide an email address through Feature.fm, our website, a pre-save page, or another signup form, the applicable form should explain that you are joining or agreeing to receive Folded Paper Hearts communications.

Our promotional emails include:

• Folded Paper Hearts identification;

• contact information;

• an unsubscribe mechanism.

You may withdraw consent by selecting Unsubscribe in an email or contacting us at:

foldedpaperhearts01@gmail.com

We may retain limited suppression information after an unsubscribe request so that we do not accidentally add the address back to promotional mailing lists.

Canadian anti-spam rules generally require consent for commercial electronic messages, sender identification, contact information, and a working unsubscribe process. (Wikipedia)

6. Cookies and Similar Technologies

Our website and providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• keep the website functioning;

• remember preferences;

• maintain a shopping cart;

• support checkout;

• measure traffic;

• understand visitor behaviour;

• detect fraud;

• measure campaigns;

• personalize advertising where permitted.

You may be able to manage cookies through:

• your browser settings;

• Shopify’s customer-privacy tools;

• a cookie banner or privacy-preference tool shown on the website;

• settings provided by advertising or analytics platforms.

Blocking some cookies may affect website functionality.

7. How We Disclose Personal Information

We may disclose personal information only where reasonably necessary for the purposes described in this policy.

Shopify

Shopify hosts the Folded Paper Hearts store and may process information required to:

• operate the website;

• provide checkout;

• process transactions;

• support customer accounts;

• provide analytics;

• protect the store;

• provide Shopify features and services.

Shopify may process information in countries outside your place of residence.

Printful

Printful produces, packs, and ships Folded Paper Hearts merchandise.

We may disclose relevant order information to Printful, including:

• customer name;

• shipping address;

• product and size ordered;

• order details;

• contact information;

• fulfillment and claim information.

Printful may use fulfillment partners, facilities, and shipping providers in multiple countries.

Payment Processors

Payment information may be processed by Shopify Payments, PayPal, credit-card networks, banks, fraud-prevention providers, or other payment services selected during checkout.

Shipping Carriers

We may disclose delivery information to postal services, couriers, and logistics providers to ship and track orders.

Mailchimp

Mailchimp may process information used to:

• maintain the email list;

• send automated and campaign emails;

• track delivery, opens, and clicks;

• manage preferences and unsubscribes;

• create audience segments;

• measure campaign performance.

Feature.fm

Feature.fm may process information used for:

• music smart links;

• email capture;

• pre-save and future-save campaigns;

• music-service connections;

• acquisition tracking;

• fan segmentation;

• campaign analytics;

• syncing permitted fan information with Mailchimp or other integrations.

Music and Social Platforms

When you use a music-service link, TikTok link, social widget, or related integration, the relevant platform may process information according to its own privacy policy.

Analytics and Advertising Providers

We may disclose limited website or campaign information to providers that help us measure activity, understand audiences, prevent fraud, or deliver advertising.

Professional and Legal Service Providers

Information may be disclosed where necessary to accountants, legal advisers, insurers, security providers, or other professional advisers.

Legal Requirements and Business Transactions

We may disclose information:

• to comply with law or legal process;

• to enforce our agreements;

• to protect people, rights, or property;

• in connection with a merger, sale, financing, restructuring, or transfer of the project or business.

We do not sell personal information in exchange for money.

Certain advertising or analytics disclosures may be considered “sharing,” “selling,” or targeted advertising under some privacy laws. Where those laws apply, available opt-out rights will be provided.

8. Relationship With Shopify

The Folded Paper Hearts store is hosted by Shopify.

Information submitted through the store may be transmitted to Shopify and its providers to deliver and improve Shopify services.

Shopify may independently control certain processing associated with its platform, fraud prevention, analytics, network features, or consumer services.

Information about Shopify’s privacy practices and available consumer rights is available through Shopify’s privacy resources.

9. Third-Party Websites and Services

Our website and emails may link to third-party websites and platforms, including:

• Shopify;

• Printful;

• Feature.fm;

• Mailchimp;

• TikTok;

• Spotify;

• Apple Music;

• YouTube;

• Amazon Music;

• other music and social platforms.

We do not control the privacy, security, content, or data practices of third-party services.

Before providing information to a third party, review that provider’s privacy policy and settings.

10. International Processing and Transfers

Folded Paper Hearts is based in Canada, but our service providers may process, store, or access information in other countries.

Those countries may have privacy laws different from the laws where you live.

Where required, service providers may use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

Personal information processed in another country may be subject to lawful access by authorities in that jurisdiction.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• fulfilling orders;

• maintaining transaction and tax records;

• providing customer support;

• managing email consent and unsubscribe records;

• preventing fraud;

• resolving disputes;

• enforcing agreements;

• meeting legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

We may retain anonymized or aggregated information that no longer identifies an individual.

12. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, email system, data transmission, or storage method is completely secure.

Do not send payment-card numbers, passwords, medical information, government identification, or other highly sensitive information through ordinary email.

You are responsible for protecting your account credentials where an account is used.

13. Children’s Privacy

The website and store are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally valid authorization.

If you believe a child has provided personal information to us, contact:

foldedpaperhearts01@gmail.com

We will review the request and delete information where required.

Individuals under the age of majority should make purchases only with the involvement of a parent or legal guardian.

14. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• request access;

• request correction;

• request deletion;

• withdraw consent;

• object to or restrict certain processing;

• receive a portable copy in applicable circumstances;

• opt out of targeted advertising or certain disclosures;

• complain to a privacy regulator.

These rights are not absolute and may be subject to legal limitations.

We may request information needed to verify your identity before completing a privacy request.

To submit a request, email:

foldedpaperhearts01@gmail.com

Canadian privacy principles generally provide individuals with rights to understand why information is collected, access their information, and seek correction, while requiring organizations to obtain appropriate consent and use information for reasonable purposes. (Wikipedia)

15. Withdrawing Consent

Where processing is based on consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal may limit our ability to provide certain optional services.

Marketing consent may be withdrawn using the unsubscribe link included in promotional emails.

16. Complaints

Contact us first if you have concerns about how your information has been handled:

foldedpaperhearts01@gmail.com

We will review and respond to privacy complaints within a reasonable period.

Depending on where you live, you may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

17. Artificial Intelligence and Personal Information

Folded Paper Hearts uses artificial intelligence as part of its creative production processes.

Our use of AI for creative imagery or media does not, by itself, mean that customer personal information is used to train public AI systems.

We do not knowingly submit customer payment-card information, account passwords, or private order information to public generative-AI tools for creative production.

If we introduce AI tools that materially process customer personal information for profiling, automated decision-making, or another new purpose, we may update this policy and provide additional notice or consent where required.

Creative AI disclosures relating to Folded Paper Hearts imagery and media are also addressed in our Terms of Service.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our practices;

• our providers;

• technology;

• products;

• legal requirements;

• business operations.

The updated version will be posted on this page with a revised Last updated date.

Where required by law, we will provide additional notice or request consent.

19. Contact Information

Questions, requests, or complaints relating to this Privacy Policy may be sent to:

Folded Paper Hearts
Email: foldedpaperhearts01@gmail.com