Shipping policy
Shipping Policy
Folded Paper Hearts merchandise is sold through our Shopify store and produced, packed, and shipped by our fulfillment partner, Printful.
Because our merchandise is made to order, every order goes through two stages:
- Fulfillment — Printful produces and prepares the item.
- Shipping — the completed package is handed to a shipping carrier for delivery.
Fulfillment Times
Most products are created only after an order is placed.
Fulfillment times may vary based on:
- product type
- availability of the item
- fulfillment location
- production volume
- seasonal demand
- quality-control checks
The delivery estimate shown at checkout includes an estimate of production and shipping time, but it is not a guaranteed delivery date.
Shipping Rates
Shipping costs are calculated at checkout.
Rates may vary based on:
- destination
- product type
- package size and weight
- shipping method
- the Printful facility fulfilling the order
Fulfillment Locations
Printful may fulfill an order from different facilities depending on the customer’s location, product availability, and production capacity.
This means the country from which an item ships may vary.
Separate Shipments
Items from the same order may be fulfilled at different Printful facilities.
As a result:
- an order may arrive in more than one package
- packages may arrive on different days
- customers may receive multiple tracking numbers
A split shipment does not mean items are missing.
Tracking Information
When tracking is available, a shipping confirmation email will be sent after Printful marks the order as shipped.
Tracking information may take time to update after a label is created.
Some shipping services or destinations may offer limited tracking.
Delivery Estimates
Delivery times depend on:
- Printful fulfillment time
- selected shipping method
- destination
- shipping carrier
- customs processing
- weather
- holidays
- service disruptions
Folded Paper Hearts and Printful cannot guarantee arrival by a specific date.
Please order early when merchandise is needed for a holiday, birthday, event, or other deadline.
International Shipping
International orders may be fulfilled from or routed through facilities outside the customer’s country.
Depending on the destination, the order may be subject to:
- customs duties
- import taxes
- brokerage charges
- handling fees
- other government charges
Unless collected at checkout, these charges are the customer’s responsibility.
Folded Paper Hearts and Printful do not control customs fees or customs-processing times.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address is incorrect or incomplete, contact us immediately.
Because Printful may begin fulfillment shortly after an order is submitted, changes cannot be guaranteed after production begins.
If a package is returned because the address was incorrect, incomplete, refused, or undeliverable, the customer may be responsible for the cost of reshipping it.
Unclaimed Packages
Packages returned as unclaimed may be sent to a return facility designated by Printful.
Contact Folded Paper Hearts before attempting to return or recover any package.
Additional shipping costs may apply if an order must be sent again.
Lost Packages
If tracking has not updated for an extended period or a package appears to be lost in transit, contact us within 30 days after the estimated delivery date.
Email:
Include:
- order number
- customer name
- shipping address
- tracking number
- description of the issue
We will review the order and submit a claim to Printful when appropriate.
A replacement or refund is not guaranteed until the claim has been reviewed and approved.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be found:
- Check the mailbox, front entrance, side entrance, parcel locker, and other delivery areas.
- Ask other members of the household.
- Check with neighbours when appropriate.
- Contact the shipping carrier.
Folded Paper Hearts is not responsible for theft or loss after a carrier confirms delivery, but we will assist with reviewing the shipment where possible.
Damaged Packages or Products
If an order arrives damaged, misprinted, defective, or incorrect, contact us within 30 days of receiving it.
Do not send the item directly to Printful.
Include photographs of:
- the full item
- the damaged or incorrect area
- the packaging
- the shipping label when relevant
We will submit the information to Printful for review.
When the claim is approved, a replacement or refund may be provided.
Contact
For shipping questions, contact:
Folded Paper Hearts
foldedpaperhearts01@gmail.com
This version avoids promising outcomes before Printful reviews a claim, clearly explains made-to-order fulfillment, and tells customers to contact Folded Paper Hearts rather than Printful directly. Printful is a print-on-demand company that produces and ships merchandise on behalf of online sellers.